Report a claim, check the status of a claim, and general claims services
Claims Service Center Phone: 1.800.765.9749 (Mon-Fri 8:30am - 8:00pm ET) Fax :1.800.685.9238
The Catastrophe Call Center The call center is now operational 24/7 to service customers reporting a catastrophic loss after 8:00pm Phone: 1.800.765.9749 (Mon-Fri after 8:00pm ET )
Report a Claim Online: Report a PHLY Claim E-mail:claimsreport@phly.com
Mailing Address: Philadelphia Insurance Companies Attention: Claims Department One Bala Plaza, Suite 100 Bala Cynwyd, PA 19004-0950 To Report a Surety Claim: Please click here
AUTO GLASS CLAIM REPORTING - HSG HSG is Philadelphia Insurance Companies nationwide provider for auto glass claim reporting and processing. Phone: 1.877.443.9893
FUEL SPILL OR POLLUTION RELEASE REPORTING The Spill Center is Philadelphia Insurance Companies nationwide provider for fuel spills and pollution release claims. To report a fuel spill or pollution release claim, contact our nationwide provider the Spill Center. Phone: 1.877.683.2159
Follow-Up The claims customer service department will immediately process your first notice of loss report. You will receive verbal confirmation of our receipt of notice and will be contacted by your servicing representative within one business day. Submit a Claim Follow-up Inquire Form Check Claim Status/View Claim History(Login Required)
Related Information Claims Center Report a Claim Check a Claim Status PHLY FAQ