| About Loss Control Services |
Our product specific resources, alliances and service capabilities are highlighted in this document. They include a multi-faceted approach to risk management covering safety program development, site audits, and training (including a new interactive web-based training). We offer a wide range of products and value-added services at financial terms to be agreed upon to help you achieve your risk management goals. Included within this document is also a quick synopsis of two proprietary servicing capabilities (large account servicing and loss trend analysis).
In order to gain full access to these resources and others, please take a moment to register on our website. If you already have an id to PHLY.com, please login to access loss control resources. |
| Risk Management Resources |
For those services where there is a fee arrangement, are pre-negotiated arrangements with "Best in Class" vendors and provide solutions to your human resources and risk management needs. PHLY does not receive any revenue from these alliances. |
| AbusePrevention Systems/Ministry Safe |
Abuse Prevention Systems is a turn-key safety system available for a fee at ministrysafe.com. The Abuse Prevention System provides convenient, easy-to-use, online resources proven to reduce risk of child sexual abuse in children's programs.
Abuse Prevention Systems members enjoy these resources:
| • |
Sexual Abuse Awareness Training |
| • |
Policies and Procedures |
| • |
Screening Resources |
| • |
Systems for Tracking Compliance |
Use discount code "PHLY" at checkout for 25% off your first year's membership fee! |
| Human Services - Abuse Prevention Training |
Designed for training human services providers. The session details appropriate interactions between human service providers and those they serve. The participant will understand of definition of abuse and how their role as caregiver is to ensure an individual's quality of life is regarded with utmost importance. This can be accessed through our website at no cost to PHLY policyholders. A final exam and completion certificate are also available online. |
| Home Health Aides - Abuse Prevention Training |
This session will equip participants with an ACTION plan that will provide the tools to begin appropriate, progressive service delivery systems to best serve their clients. This session will present an understanding to the definition of abuse and how you as a caregiver will never be in a position to commit this act. This can be accessed through our website at no cost to PHLY policyholders. A final exam and completion certificate are also available online. |
| PHLY Loss Control Services e-training |
Online training for loss exposures unique to policyholders through our website.
| • |
Camp Counselor Training |
| • |
Child Care Training |
| • |
Emergency Planning Training |
| • |
Property Conservation Training |
| • |
Religious Organization Training |
|
| IntelliCorp Records, Inc. |
IntelliCorp Records, Inc., an affiliate of the Insurance Services Offices (ISO), is a provider of innovative decision-support products for employment and background checks and offers the best screening tools in the industry. IntelliCorp offers a wide range of innovative pre-employment verification and screening services, including criminal background checks, previous employment and education references, MVRs and more.
As a PHLY client, you receive the value-added benefit of reduced pricing and access to the largest criminal history database available. IntelliCorp provides customers with industry leading information solutions enabling them to make better decisions. No other provider gets you closer to the comprehensive, timely and accurate data you need. Your organization will avoid costly hiring and recruiting mistakes and limit exposure to risk litigation. You can access IntelliCorp's employment solutions by visiting our website. Please make certain you have your policy number available.
Some of the information available includes:
•Workers compensation records |
|
•Nationwide criminal records searches |
|
•Single-county court searches |
•Education verification |
•Criminal Super Search - 50 states of
criminal record data |
•Federal criminal records search in
all U.S. district courts |
•Employment verification |
•Arrest and booking records |
•Motor vehicle records - all 50 states |
•Personnel assessments |
•Statewide criminal searches |
•Social Security number verification |
•Drug testing |
•Civil court records |
•Credit reports |
Website: (Getting started):
|
| Nonprofit Risk Management Center |
| PureSafety (online driver training course) |
Course One – Private Passenger and Light Duty Vehicles
Course Two – 15 Passenger Vans
PureSafety - Two unique interactive online defensive driver training courses designed to teach the driver how to minimize the risks involved with driving any type of vehicle, and how to avoid dangerous driving situations and improper driving techniques. These are skills that everyone should know and master, both on and off the job. This can be accessed through our website at no cost to PHLY policyholders. A final exam and completion certificate are also available online.
|
| PureSafety (online safety training & software for incident, injury and illness management) |
PureSafety is a leading provider of online safety training and risk management software solutions committed to providing technology-based tools that protect your people AND your profits. They can help you simplify and streamline everything from safety training delivery/tracking and OSHA record keeping, to workers' compensation claims management and return-to-work programs. As a PHLY client, you are entitled to preferential pricing on PureSafety products and services. Visit them online at puresafety.com to take guided tour, view this month's featured course, register for a live demo and read their customer success stories. For detailed pricing and delivery options, please contact a PureSafety regional sales manager toll-free at 888.202.3016 or via email at sales@puresafety.com. |
| SafetyFirst (fleet monitoring program) |
"A pro-active approach to monitoring your organization’s fleet exposures."
Named "Best in Class" for reducing automobile collisions and their related costs.
Driver Monitoring Program - SafetyFirst Systems, LLC ("SafetyFirst") provides a vehicle driver monitoring system uniquely geared towards the transportation industry. SafetyFirst's primary product is a driver performance feedback service that highlights risk-taking behaviors. Independent studies by major insurance companies have shown a 20-65% reduction in collisions when information developed by the program is used to coach drivers on their performance and influence a behavior change. "1.800.550.SAFE" decals are placed on rear of commercial vehicles (vans, pickups, delivery trucks, tractor trailers, etc.) that encourage motorists to report risk-taking behaviors. Calls are received at staffed, ‘round the clock (24/7/365), dedicated call centers for documentation and reporting.
Subject to negotiated terms, this program provides:
| • |
Sales and enrollment by SafetyFirst staff |
| • |
Implementation and support materials |
| • |
Coaching tools for managers |
| • |
Countermeasure fact sheets for drivers |
| • |
Report analysis (trend spotting) by SafetyFirst specialists |
| • |
Real time data at their website (ad hoc reporting and preformatted exception reports) |
| • |
Monthly driver training package delivered by email |
|
| WEMED Loss Assistance Hotline |
WEMED Loss Assistance Hotline - Philadelphia Insurance Companies (PHLY) has partnered with nationally recognized law firm, Wilson, Elser, Moskowitz, Edelman and Dicker, LLP (WEMED) to offer a loss assistance hotline. This hotline provides policyholders with 2 free hours of legal consultation per inquiry with knowledgeable attorneys on any matter that could potentially result in a claim under your Management & Professional Liability PHLY policy. The loss assistance hotline is NOT a loss reporting hotline. Please visit our website for full details including contact information. You can also contact WEMED online to inquire about loss assistance by visiting the following website: WEMED Loss Assistance Hotline. |
| in2vate: Web-enabled EPLI (employment practices liability insurance) Risk Management Services |
Benefits of the PHLY in2vate Program:
TRAINING
| •Weekly Manager’s Training Bulletins |
•SmartTrain.com® - web-based training courses enable you to keep your managers and supervisors trained on the most up-to-date and relevant information.
Courses provided include: |
| |
•Abuse Prevention — This program covers five key areas: (1) What is child sexual abuse, (2) the damage caused by child sexual abuse, (3) the warning signs of child sexual abuse and of abusers, (4) how to appropriately respond to suspected child sexual abuse, and (5) what caring adults can do to prevent child sexual abuse in their workplaces, homes, and communities.
•Sexual Harassment — This module explores a common and devastating problem for organizations—sexual harassment. Topics include the personal and economic impacts of sexual harassment, the legal duties of managers and supervisors, what sexual harassment is and not how to spot and prevent potential sexual harassment, how to defend your organization with effective reporting systems, the importance of investigations, and more.
•Discrimination — This module discusses the prohibitions against discrimination on the basis of race, color, national origin, religion, disability, sex, and age. It explains what discrimination is; how even well-meaning conduct can be interpreted as discriminatory, the personal and economic impacts of discrimination, the legal duties of managers and supervisors, how to spot and prevent potential discrimination, how to defend your organization with effective reporting systems; the importance of investigations, and more.
•Smart Hiring — More now than any other time prior to this century, organizations looking to hire are presented with a wide range of candidates. There are numerous economic, social, and cultural changes occurring that have, a profound impact on the hiring process. This module is designed to reinforce the importance of fair, lawful, and consistent hiring practices. Such practices will help organizations mitigate the unnecessary exposures to liability created by incorrect, improper, and inconsistent hiring procedures... and, in the end, to promote successful new hires. |
HR & RISK MANAGEMENT TOOLS & RESOURCES
| • |
An online library of articles - management briefs on a range of workplace related topics for risk managers, human resources professionals, and other upper-level management |
| • |
Best Practices Knowledge Base - a searchable archive of real-life workplace scenarios that provides insight into the proper management of workplace-related risks and exposures |
| • |
Self-Assessments - assist in evaluating your company’s risk exposure levels and provide training to shore up your defense |
| • |
Model Employment Handbook |
| • |
Model Workplace Policies and Forms |
| • |
Links to hundreds of helpful workplace-related websites |
| • |
Communication Center - electronic access to other in2vate™ users within your organization |
Access to these services is available through our website.
LOOKING FOR OPTIONS?
Additional resources, which are shown below, can be added to your PHLY in2vate with preferred PHLY pricing:
| • |
TRAC™ (Teamwork, Respect, Awareness, and Communication) web-based training for all employees |
| • |
SmartTrain.com™ web-based training for managers and supervisors |
| • |
Family and Medical Leave Act (FMLA) |
| • |
Workers' Compensation Fraud & Retaliation |
| • |
Wrongful Termination |
| • |
Workplace Violence |
| • |
Unsafe Acts |
| • |
Workplace Theft |
| • |
Ethics |
| • |
Diversity |
| • |
SmartTrain.com™ web-based training for Human Resource managers and senior managers |
| • |
Hotlines |
| • |
Smarter Adults - Safer Children™ (SASC) |
For more information, contact in2vate directly at 800.205.5262 and identify yourself as PHLY insured. |
| Safe-Wise: Youth Services Organizations & Aquatics |
Philadelphia Insurance Companies has created a partnership with Safe-Wise Consulting, LLC, to provide third-party safety and risk assessments for youth serving organizations associated with Philadelphia Insurance Companies.
Safe-Wise focuses on key exposures including aquatic safety, child abuse prevention, employee safety and general risk management practices and asset protection. Safe-Wise strives to support an organization’s mission driven efforts while strengthening practices that ensure safety and responsible management of risks for the organization, staff and community.
Programs and Services
Safe-Wise understands the unique risks that are associated with the mission of youth agencies. They focus on core issues such as child abuse prevention, aquatic safety, employee safety, and program safety. They will work with your client to develop a professional and systematic approach to managing risks and making their facilities safer places to be. Due to their unique combination of practical experience and safety knowledge, Safe-Wise can provide the insight to serve our clients efficiently and effectively.
Additional unique aquatic safety training seminars and facility inspections are also available at a reduced cost to PHLY Insureds. Questions on specific pricing should be directed to your local Regional PHLY Loss Control consultant. |
| Proprietary Risk Management Services |
| II.Large Account Service Capabilities |
Effective communication between PHLY associates (Marketing, Underwriting, Claims, and Loss Control), the policyholder and the producer is the key ingredient to the development and implementation of servicing a large account.
Ten Reasons Why: Through proper initiation, selling, coordination, analysis, monitoring and measuring, along with Ten Reasons Why, PHLY will demonstrate once again why we are the superior market for large niche accounts.
| 1. |
LOSS REDUCTION: Improved loss ratio performance |
| 2. |
ACCOUNT SELECTION: Involvement in prospective stage allows us to fully evaluate exposures, controls and management practices |
| 3. |
ACCOUNT RETENTION: service plan will increase our presence to our customers and improve loyalty |
| 4. |
BENCHMARKED APPROACH TO QUANTIFY LOSS CONTROL |
| 5. |
ENHANCED CUSTOMIZED SERVICE: Full availability to our innovative loss control resources with specialized service capabilities. Annual stewardship meetings conducted prior to renewal |
| 6. |
LOSS TREND ANALYSIS: Automated proprietary loss trend analysis capabilities |
| 7. |
CULTIVATE LONG-TERM RELATIONSHIPS |
| 8. |
- IMPROVED COMMUNICATION:
•INTERNALLY WITHIN PHLY DEPARTMENTS
•EXTERNALLY WITH CUSTOMERS AND AGENTS
|
| 9. |
IMPROVED AGENT SATISFACTION: Better relationship between agent, customer and PHLY |
| 10. |
A PLETHORA OF RESOURCES – Our technology provides easy access to loss control information, links, Eflyers, etc |
Defining Benchmarking Standards
Standards of performance will be established. These include Results Standards and Activity Standards.
• |
Results Standards – Results will be based on benchmarked historical loss data for each business insurance line of coverage. PHLY will focus on achieving agreed upon loss reduction goals with the insured. Where the client has exceptional loss experience, PHLY will focus on Activity Standards which include "interest-sustaining activities" and program reviews as a partnership to help maintain the experience. |
• |
Activity Standards – This will be measured by completing agreed upon specific location surveys, training courses and providing program support materials. |
Each goal should be based off actual loss trends and must be developed with impact in mind – including exposure reduction, frequency reduction, severity reduction, and/or customer retention. If the account has been loss free, then potential causes of loss (controlled exposures) should be addressed. |
| III. Loss Trend Analysis/Risk Management Information System |
| • |
Ability to analyze claims data through a windows™-based software system |
| • |
Ability to utilize claims data from any length or time period |
| • |
Ability to provide extensive loss trending data analysis by line of coverage, loss frequency,
loss severity, cause of loss, location, reporting time, reporting day, etc |
| • |
Ability to chart and graph loss trend data and import into a PowerPoint™-presentation |
| • |
Ability to benchmark risk’s loss data against product loss data |
For additional value-added safety information, please log on to our Loss Control website. In order to gain full access to these resources and others, please take a moment to register on our website. If you already have an id to PHLY.com, please login to access Loss Control resources. |
|
IV. Responding to Loss Control Recommendations |
PHLY loss control department has streamlined the recommendation response process by offering our policyholders and agents a new and exciting feature to respond to our recommendation letter(s) online, via our loss control website.
In order to take advantage of this exciting new feature, you must be a registered user.
Respond to Recommendations. |
| ePIC Loss Control Services (unbundled -
for fee) Risk Management Services Available |
For Policyholders:
Do you have a need for "fee-based" loss control services to fill that last missing piece in your Risk Management program? ePIC loss control is your total solution to fill the void where loss control services are not included as part of your insurance policy, or are beyond the scope of what was provided as part of the original insurance agreement.
1. |
ePIC Loss Control Services customized loss control surveys, risk management programs and seminar training modules are specific to your operation providing maximum impact to the organization. |
2. |
Since you are all ready an established policyholder, ePIC’s partnership and team approach understands the individualized attention your organization demands in developing cost effective solutions to reduce your exposure to loss. |
3. |
ePIC Loss Control Services’ offers a preferred fee structure arrangement that is only offered to PHLY policyholders. |
For Agents and Brokers:
Philadelphia Insurance Companies (PHLY) understands that not all accounts meet PHLY's strict underwriting criteria and guidelines necessary to become PHLY policyholders. In response, PHLY has created a new loss control and risk management profit center called ePIC Loss Control Services. PHLY would like to provide its preferred agents and brokers with an opportunity to allow us to become more knowledgeable with your account so your client and PHLY can potentially have a future relationship. ePIC Loss Control Services is that opportunity.
Contracting loss control service work through ePIC Loss Control Services will have two prominent benefits:
| 1. |
Setting the foundation for loss frequency and severity reduction through the implementation of ePIC Loss Control Services' customized risk management programs and training modules. |
| 2. |
Creating a team approach to risk management by enabling us to become more knowledgeable about an account's risk management philosophy, safety practices and procedures. |
ePIC Loss Control Services would also like to be your primary choice for risk management services for accounts that do not quite fit into the PHLY underwriting appetite. We will provide the same quality customized loss control services for these clients as well. We look forward to servicing your client’s risk management needs. |
|
