Bala Cynwyd, PA, March 6, 2025 - Philadelphia Insurance Companies (PHLY), a national Property/Casualty and Professional Liability insurance carrier, performed particularly well in the "Price for Coverage" dimension according to the J.D. Power 2024 U.S. Small Commercial Insurance Study. PHLY ranked 6th among small commercial insurers with an overall customer satisfaction score of 702 vs the industry average of 697. The study was based on responses from 2,817 small commercial insurance customers with 50 or fewer employees.
"The trust of our customers is the ultimate evaluator of our reputation as an insurance company," shared Brian O'Reilly, Executive Vice President and Chief Marketing Officer at PHLY. "The majority of our policyholders are small and medium-sized businesses. To get their endorsement through this study is a testament to PHLY's dedicated employees and company commitment to service excellence."
PHLY places an emphasis on ease of doing business with brokers and independent insurance agents to help them support policyholders fast. Cutting-edge resources for agents include online portals for new business submissions and electronic binding, offering seamless access to 120+ specialty products. PHLY also has a high track record of keeping policyholders, with some products exceeding 90% retention. The company uses a Voice of the Customer (VOC) program through Forsta to gather customer feedback and continue improving its customer service. The nationally recognized Net Promoter Score (NPS) index is an element of the program, which measures how likely customers are to recommend the company to others. PHLY's NPS rating of 66.8 places the company in the "Excellent" category. Hiring and retaining top talent to serve its customers is also a priority, and PHLY has received numerous workplace honors including being named one of the Best Places to Work in Insurance for 15 consecutive years.
For more information, please visit www.phly.com/campaign/JD-Power.aspx.
About J.D. Power 2024 U.S. Small Commercial Insurance Study
Redesigned for 2024, this study is based on responses from 2,817 small commercial insurance customers with 50 or fewer employees, examining overall customer satisfaction. The overall satisfaction is measured across seven core dimensions on a poor-to-perfect scale. Individual dimensions measured are (in order of importance): trust; price for coverage; product/coverage offerings; ease of doing business; people; problem resolution; and digital channels.
For more information, please visit https://www.jdpower.com/business/press-releases/2024-us-small-commercial-insurance-study
About Philadelphia Insurance Companies
Philadelphia Insurance Companies designs, markets, and underwrites commercial property/casualty and professional liability insurance products incorporating value-added coverages and services for select industries. The Company is rated "A++" (Superior) by AM Best Company and "A+" for counterparty credit and financial strength by Standard & Poor's. In business for over 60 years, PHLY is nationally recognized as a member of Ward's Top 50, one of the Best Places to Work in Insurance, and one of the Healthiest 100 Workplaces in America. The organization is strategically located across the United States to provide superior service. For more information, please visit www.PHLY.com