OUR MOTTO: "Innovative Solutions Producing Optimum Results": This mantra reflects our commitment to utilize innovative products and solutions to help our customers achieve measurable results. Customer satisfaction through the delivery of these quality professional products is our goal. We know the fulfillment of our loss control commitment is not complete until we deliver upon our promises.

OUR MISSION: We welcome the opportunity to demonstrate how we can tailor a risk management program suitable to our customer’s needs. We are committed to providing our customers with improved communications, quicker implementation of loss control servicing initiatives, and specific benchmarking goals that help us quantify the true value of our services.

Our product specific resources, alliances and service capabilities are highlighted in this E-Brochure. They include a multi-faceted approach to risk management covering safety program development, site audits, and training (including a new interactive web-based training). We offer a wide range of products and value-added services at financial terms to be agreed upon to help you achieve your risk management goals. Included within this E-Brochure is also a quick synopsis of two proprietary servicing capabilities (large account servicing and loss trend analysis).

In order to gain full access to these resources and others, please take a moment to register on our website @ www.losscontrol.com.

You must assign yourself a username and password.  Your registration request will be processed within two business days.

These services are pre-negotiated arrangements with "Best in Class" vendors and provide solutions to your human resources and risk management needs. PIC does not receive any revenue from these alliances.

A Direct Link to Your Overnight Staff

SteadyCare is a monthly subscription call-in service specifically developed for agencies that face the daily challenge of monitoring their awake overnight staff. By taking advantage of SteadyCare’s system, PHLY policyholders will be able to take the guesswork out of managing their staff.

Human service agencies with 24-hour facilities know that disasters can happen when staff members are not alert and properly supervising clients. Because inadequate supervision is an inherent exposure for many of these facilities, PHLY has teamed up with SteadyCare to help policyholders reduce or eliminate the numerous claims associated with this risk.

Existing methods for monitoring overnight staff, such as 2 AM spot checks or hourly voicemail call-ins, are inefficient and unreliable. To solve this problem, SteadyCare has created a third-party verification system that is 100% accurate. SteadyCare’s breakthrough call-in service lets customers know with certainty that staff members are on the job and ready to care for their clients.

E-Brochure: Steady Care

For more information go to www.LossControl.com or please contact SteadyCare online at: SteadyCare - Contact Us

IntelliCorp Records, Inc. - IntelliCorp Records, Inc., an affiliate of the Insurance Services Offices (ISO), is a provider of innovative decision-support products for employment and background checks and offers the best screening tools in the industry. IntelliCorp offers a wide range of innovative pre-employment verification and screening services, including criminal background checks, previous employment and education references, MVRs and more.

As a PIC client, you receive the value-added benefit of reduced pricing (click here to view our reduced pricing and coverage guide) and access to the largest criminal history database available. IntelliCorp provides customers with industry leading information solutions enabling them to make better decisions. No other provider gets you closer to the comprehensive, timely and accurate data you need. Your organization will avoid costly hiring and recruiting mistakes and limit exposure to risk litigation. You can access IntelliCorp's employment solutions by visiting www.losscontrol.com.

Please make certain you have your Policy Number available. Some of the information available includes:

Website: (Getting started):

1. Click on "Total Solution Pre-Employment Verification, Screening Services, and Motor Vehicle Record Checks" located on the front page of www.losscontrol.com.
2. Enter promotion code PHLY
3. As part of the activation process, you will need to submit a photocopy of one of these documents:
   • Business license
   • Vendor license
   • Federal identification number (on a legal/government document)
4. The system will invoice you when you register. You can pay by monthly invoice or credit card. If you choose monthly invoicing, you must complete our Credit Authorization Form. You can submit the form on-line during the registration process or fax it to 440-505-0261. IntelliCorp submits all invoices through e-mail and will invoice you on the first business day after the end of the month. If you pay by credit card, you will receive an e-mail statement.

Marketing Presentation:
IntelliCorp Marketing Presentation

E-Brochure:
IntelliCorp Records, Inc.

Nonprofit Risk Management Center - The Center offers risk management help specifically designed to address the needs of nonprofit organizations. FREE Workplace Safety Tool Kit, Business Continuity Planning course, Pillars of Accountability, tutorials, articles, e-news, risk management glossary and other downloadable resources. Affordable resources include online training, monthly Web Seminars, web-based risk assessment tool (Nonprofit CARES) and My Risk Management Plan. All of these resources can be accessed through www.losscontrol.com.

Resources include the following:
Workplace Safety is No Accident
Business Continuity Planning Course
Pillars of Accountability
Risk Management Tutorials
Articles
E-News
Glossary
State Liability Laws for Charitable Organizations and Volunteers
Risk Management Classroom
Web Seminars
My Risk Management Plan
Nonprofit CARES

- This interactive online defensive driver training course is designed to teach the driver how to minimize the risks involved with driving any type of vehicle, and how to avoid dangerous driving situations and improper driving techniques. These are skills that everyone should know master, both on and off the job. This can be accessed through www.losscontrol.com at no cost to PIC policyholders. A final exam and completion certificate are also available online.

- PureSafety is a leading provider of online safety training and risk management software solutions. They are committed to providing technology-based tools that protect your people AND your profits. They can help you simplify and streamline everything from safety training delivery/tracking and OSHA recordkeeping, to workers' compensation claims management and return-to-work programs. As a Philadelphia Insurance Company client, you are entitled to preferential pricing on PureSafety products and services. Visit them online at www.puresafety.com/ to take their Guided Tour, view this month's featured course, register for a live demo and read their Customer Success Stories. For detailed pricing and delivery options, please contact a PureSafety regional sales manager Toll-Free at 888.202.3016 or via email at sales@puresafety.com.

Online Safety Training: PureSafety's online safety training tools protect your company's greatest asset: your people. PureSafety's training courses offer an engaging, fresh, interactive learning experience that can help change behaviors, improve business performance, prevent injuries and, most importantly, save lives. They offer over 400 online courses covering all aspects of Environmental, Health and Safety (EHS) and Human Resources compliance, including over 120 courses in Spanish. And because their solutions are web-based, your employees can access their training anytime, anywhere, from virtually any computer. And your organization can track and manage your safety training programs the same way.

Prognos^TM Software for Incident, Injury and Illness Management: Protecting your people and preserving your profits starts with safety training - but you also need tools to respond to incidents and manage workers' compensation and disability programs. You need Prognos^TM - PureSafety's comprehensive software solution designed to simplify and streamline everything from incident reporting and OSHA recordkeeping, to workers' compensation claims management and return-to-work programs. With the power of Prognos^TM, you'll improve organizational efficiencies and data accuracy, decrease injury rates - and reduce the total cost of incidents, injuries and disabilities.

"A pro-active approach to monitoring your organization’s fleet exposures."

Named "Best in Class" for reducing automobile collisions and their related costs.

Driver Monitoring Program - SafetyFirst Systems, LLC ("SafetyFirst") provides a vehicle driver monitoring system uniquely geared to the transportation industry. SafetyFirst's primary product is a driver performance feedback service that highlights risk-taking behaviors. Independent studies by major insurance companies have shown a 20-65% reduction in collisions when information developed by the program is used to coach drivers on their performance and influence a behavior change. "1-800-550-SAFE" decals are placed on rear of commercial vehicles (vans, pickups, delivery trucks, tractor trailers, etc.) that encourage motorists to report risk-taking behaviors. Calls are received at staffed, ‘round the clock (24/7/365), dedicated call center for documentation and reporting to the client for management review.

Subject to negotiated terms, this program provides:

• Sales and Enrollment by Safety First staff
• Implementation and support materials
• Coaching tools for managers
• Countermeasure fact sheets for drivers
• Report Analysis (trend spotting) by Safety First specialists
• Real time data at their website (ad hoc reporting and preformatted exception reports)
• AND, Monthly Driver Training Package delivered by email

Safety First - FIVE Reasons Why!!

• Saves Lives - Reduces accidents because drivers know they are operating in a supervised environment. Confirmed by several insurance carrier studies.
• Retains Employees - Positive recognition.
• Saves Money - Studies by major insurance companies reported: if properly utilized, driver-monitoring programs lower accident rates.
• Enhances Clients Public Image - Shows concern for public safety, letting the driving public know you care when you make it easy to report driving performance.
• Promotes job stability and security - Shows your organization’s investment in their career.

Website:
http://www.safetyfirst.com/

Marketing Presentation:
Safety First Marketing Presentation.ppt

Marketing Brochure:
Safety First Brochure - Client Draft.doc
A Drivers Guide To Safety First
Reviewing Safety First Management Reports
Motorist Observation Reports (MOR)
Handling Motorist Observation Reports

Video Presentation:
Safety First Television Video

WEMED Loss Assistance Hotline - Philadelphia Insurance Companies (PIC) has partnered with nationally recognized law firm Wilson, Elser, Moskowitz, Edelman and Dicker LLP (WEMED) to offer a Loss Assistance Hotline. This hotline provides policyholders with 2 free hours of legal consultation per inquiry with knowledgeable attorneys on any matter that could potentially result in a claim under your PIC policy. This Loss Assistance Hotline is NOT a loss reporting hotline. Please visit www.losscontrol.com for full details including contact information.

You can also contact WEMED online to inquire about loss assistance by visiting the following Website:
WEMED Loss Assistance Hotline

Technical Bulletin:
WEMED Loss Assistance Hotline.doc

Marketing Presentation:
Loss Assistance Hotline Marketing Presentation.ppt

Benefits of the PIC AGOSNET Program:

TRAINING

• Weekly Manager’s Training Bulletins
• SmartTrain.com® - web-based training courses enable you to keep your managers and supervisors trained on the most up-to-date and relevant information. Courses provided are:
  • Abuse Prevention — This program covers five key areas: (1) What is child sexual abuse, (2) the damage caused by child sexual abuse, (3) the warning signs of child sexual abuse and of abusers, (4) how to appropriately respond to suspected child sexual abuse, and (5) what caring adults can do to prevent child sexual abuse in their workplaces, homes, and communities.
  • Sexual Harassment — This module explores a common and devastating problem for organizations—sexual harassment. Topics include the personal and economic impacts of sexual harassment; the legal duties of managers and supervisors; what sexual harassment is and isn’t; how to spot and prevent potential sexual harassment, how to defend your organization with effective reporting systems, the importance of investigations, and more.
  • Discrimination — This module discusses the prohibitions against discrimination on the basis of race, color, national origin, religion, disability, sex, and age. It explains what discrimination is; how even well-meaning conduct can be interpreted as discriminatory; the personal and economic impacts of discrimination; the legal duties of managers and supervisors; how to spot and prevent potential discrimination; how to defend your organization with effective reporting systems; the importance of investigations, and more.
  • Smart Hiring — More now than any other time prior to this century, organizations looking to hire are presented with a wide range of candidates. There are numerous economic, social, and cultural changes that are having, and will continue to have, a profound impact on the hiring process. This module is designed to reinforce the importance of fair, lawful, and consistent hiring practices. Such practices will help organizations mitigate the unnecessary exposures to liability created by incorrect, improper, and inconsistent hiring procedures ... and, in the end, to promote successful new hires.

HR & RISK MANAGEMENT TOOLS & RESOURCES

• An online library of articles - management briefs on a range of workplace related topics for risk managers, human resources professionals, and other upper-level management
• Best Practices Knowledge Base - a searchable archive of real-life workplace scenarios that provides insight into the proper management of workplace-related risks and exposures
• Self-Assessments - assist in evaluating your company’s risk exposure levels and provide training to shore up your defense
• Model Employment Handbook
• Model Workplace Policies and Forms
• Links to hundreds of helpful workplace-related websites
• Communication Center - electronic access to other AGOSNET™ users within your organization

Access to these services are available through www.losscontrol.com.

LOOKING FOR OPTIONS?

Additional AGOS resources, which are shown below, can be added to your PIC AGOSNET with preferred PIC pricing.

• TRAC™ (Teamwork, Respect, Awareness, and Communication) Web-based training for all employees
• SmartTrain.com™ web-based training for Managers and Supervisors
• Family and Medical Leave Act (FMLA)
• Workers' Compensation Fraud & Retaliation
• Wrongful Termination
• Workplace Violence
• Unsafe Acts
• Workplace Theft
• Ethics
• Diversity
• SmartTrain.com™ web-based training for Human Resource Managers and Senior Managers
• Hotlines
• Smarter Adults - Safer Children™ (SASC)

For more information, contact AGOS directly at 800-205-5262 and identify yourself as a Philadelphia Insurance Companies insured.

E-Brochure:
AGOSNET Employment Practice Liability Risk Management E-Brochure

Marketing Presentation:
AGOSNET Marketing Presentation - Introducing AGOSNET

Philadelphia Insurance Companies has created a partnership with Safe-Wise Consulting, LLC, to provide third-party safety and risk assessments for youth serving organizations associated with the Philadelphia Insurance Companies.

Safe-Wise’s focus is on key exposures including aquatic safety, child abuse prevention, employee safety and general risk management practices and asset protection. Safe-Wise strives to support an organization’s mission driven efforts while strengthening practices that ensure safety and responsible management of risks for the organization, staff and community.

Programs and Services
Safe-Wise understands the unique risks that are associated with the mission of youth agencies. They focus on core issues such as child abuse prevention, aquatic safety, employee safety, and program safety. They will work with your client to develop a professional and systematic approach to managing risks and making their facilities safer places to be. Because of their unique combination of practical experience and safety knowledge, Safe-Wise can provide the insight to serve our clients efficiently and effectively.

Additional unique aquatic safety training seminars and facility inspections are also available at a reduced cost to Philadelphia Insureds. Questions on specific pricing should be directed to your local Regional PHLY Loss Control Consultant.

E-Brochure: Safe-Wise Youth Serving Organizations

Below is a sampling of some Archived E-Brochures:

Effective communication between PHLY Associates (Marketing, Underwriting, Claims, and Loss Control), the policyholder and the producer is the key ingredient to the development and implementation of servicing a large account.

Ten Reasons Why: Through proper initiation, selling, coordination, analysis, monitoring and measuring, and the Ten Reasons Why, PHLY will demonstrate once again why we are the superior market for niche large accounts.

1. LOSS REDUCTION: Improved loss ratio performance
2. ACCOUNT SELECTION: Involvement in prospective stage allows us to fully evaluate exposures and controls and management practices
3. ACCOUNT RETENTION: service plan will increase our presence to our customers and improve loyalty
4. BENCHMARKED APPROACH TO QUANTIFY LOSS CONTROL
5. ENHANCED CUSTOMIZED SERVICE: Full availability to our innovative loss control resources with specialized service capabilities. Annual stewardship meetings conducted prior to renewal
6. LOSS TREND ANALYSIS: Automated proprietary loss trend analysis capabilities
7. CULTIVATE LONG-TERM RELATIONSHIPS
8. IMPROVED COMMUNICATION:
   • INTERNALLY WITHIN PHLY DEPARTMENTS
   • EXTERNALLY WITH CUSTOMERS AND AGENTS
9. IMPROVED AGENT SATISFACTION: Better relationship between Agent, customer and PIC
10. A PLETHORA OF RESOURCES – Our technology provides easy access to Loss Control information, links, E-Brochures, etc

Defining Benchmarking Standards

Standards of performance will be established. These include Results Standards and Activity Standards.

• Results Standards – Results will be based on benchmarked historical loss data for each business insurance line of coverage. PIIC will focus on achieving agreed upon loss reduction goals with the insured. Where the client has exceptional loss experience, PIIC will focus on Activity Standards which include "Interest-Sustaining Activities" and program reviews as a partnership to help maintain the experience.
• Activity Standards – This will be measured by completing agreed upon specific location surveys, training courses and providing program support materials.

Each goal should be based off actual loss trends and must be developed with impact in mind – including exposure reduction, frequency reduction, severity reduction, and/or customer retention. If the account has been loss free, then potential causes of loss (controlled exposures) should be addressed.

• Ability to analyze claims data through a windows™-based software system.
• Ability to utilize claims data from any length or time period.
• Ability to provide extensive loss trending data analysis by line of coverage, loss frequency, loss severity, cause of loss, location, reporting time, reporting day, etc.
• Ability to chart and graph loss trend data and import into a PowerPoint™-presentation.
• Ability to benchmark risk’s loss data against product loss data.

For additional value-added safety information, please log on to our loss control website and register at: www.losscontrol.com

Philadelphia Insurance Company’s Loss Control department has streamlined the recommendation response process by offering our policyholders and agents a new and exciting feature to respond to our recommendation letter(s) online, via our loss control website (www.losscontrol.com).

In order to take advantage of this exciting new feature, you must be a registered user to www.losscontrol.com

If you are not a registered user, you will need to do the following:

• Log into www.losscontrol.com
• Select the register button
• Fill in the required information
• Select the submit button
  • You will receive a general email stating we have received your registration application
• LC personnel will sign your username and password up to our website
  • You will receive an email advising that your username and password have been set-up
  • You may begin using your PIIC website

Once you are registered to our website or if already a current customer, you will then need to log into www.losscontrol.com with your username and password and select the following button.

E-Brochure:
Respond to Recommendations via losscontrol.com

For Policyholders:

Do you have a need for "Fee-Based" loss control services to fill that last missing piece in you Risk Management program? ePIC Loss Control is your total solution to fill the void where loss control services are not included as part of your insurance policy, or are beyond the scope of what was provided as part of the original insurance agreement.

1. ePIC Loss Control Services’ customized loss control surveys, risk management programs and seminar training modules are specific to your operation providing maximum impact to the organization.
2. Since you are all ready an established policyholder, ePIC’s partnership and team approach understands the individualized attention your organization demands in developing cost effective solutions to reduce your exposure to loss.
3. ePIC Loss Control Services’ offers a preferred fee structure arrangement that is only offered to Philadelphia Insurance Company policyholders.

For Agents and Brokers:

Philadelphia Insurance Companies (PIC) understands that not all accounts meet PIC’s strict underwriting criteria and guidelines necessary to become PIC policyholders. In this instance, PIC has created a new loss control and risk management profit center called ePIC Loss Control Services. PIC would like to provide its preferred Agents and Brokers with an opportunity to allow us to become more knowledgeable with your account so your client and PIC can potentially have a future relationship. ePIC Loss Control Services is that opportunity.

Contracting loss control service work through ePIC Loss Control Services will have two prominent benefits:

1. We will set the foundation for loss frequency and severity reduction through the implementation of ePIC Loss Control Services' customized risk management programs and training modules.
2. We will create a team approach to risk management by enabling us to become more knowledgeable about an account's risk management philosophy, safety practices and procedures.

ePIC Loss Control Services would also like to be your primary choice for risk management services for accounts that do not quite fit into the PIC underwriting appetite. We will provide the same quality customized loss control services for these clients as well.

Please take the time to visit our new website and review the attached marketing brochures. We look forward to servicing your client’s risk management needs.

Marketing Brochure and Information: (call for specific pricing)
ePIC Online Interactive Defensive Driver Training
ePIC Loss Control Services Brochure
ePIC LCS -  Program Highlight Sheet
ePIC LCS Loss Control Programs
ePIC LCS Loss Control Training

Contact Information

HOME OFFICE CONTACTS

Mark A. Konchan, ARM CSP
Assistant Vice President & Director
Home Office – Bala Cynwyd, PA
Phone: 800-873-4552 ext. 2967
E-Mail: mkonchan@phlyins.com

Bill Mesure, Sr. Loss Control Consultant
(Mid-Atlantic & Southeast Regions)
Home Office – Bala Cynwyd, PA
Phone: 800-873-4552 ext. 5876
E-Mail: bmesure@phlyins.com

REGIONAL OFFICE CONTACTS

Brett Hines, Regional Loss Control Manager
(Central, Southwest Regions)
Independence, MO
Phone: 877-439-7459 Ext. 3267
E-Mail: bhines@phlyins.com

Leslie Dugan, Regional Loss Control Manager
(Sunbelt, Western, Northwest Regions)
Mission Viejo, CA
Phone: (800) 994-4121 ext. 236
E-Mail: ldugan@phlyins.com

Thomas Merritt, Loss Control Consultant
(Sunbelt, Western, Northwest Regions)
Mission Viejo, CA
Phone: (800) 994-4121 ext. 223
E-Mail: tmerritt@phlyins.com

Kenneth R Zimmerman, CSP
Regional Loss Control Manager
(Rocky Mountain, North Central, Ohio Valley & Florida Regions)
Littleton, CO 80127
Phone: 866.608.5898 x5351
E-Mail: kzimmerman@phlyins.com

Ron Quattrochi, Regional Loss Control Manager
(Northeast Region)
Stoughton, MA
Phone: 888-292-3881 ext. 268
E-Mail: rquattrochi@phlyins.com

Scott Holt, Sr. Loss Control Consultant
(Metro Region)
Lawrenceville, NJ
Phone: 866-586-6122 ext. 264
E-Mail: sholt@phlyins.com

Kenneth R Zimmerman, CSP
Regional Loss Control Manager
(Rocky Mountain, North Central Regions)
Littleton, CO 80127
Phone: 866.608.5898 x5351
E-Mail: kzimmerman@phlyins.com

George Kalule, Loss Control Consultant
(North Central, Ohio Valley Regions)
Naperville, IL
Phone: 800-547-9967 ext. 2256
E-Mail: gkalule@phlyins.com

IMPORTANT NOTICE - The information and suggestions presented by Philadelphia Indemnity Insurance Company in this E-Brochure is for your consideration in your loss prevention efforts. They are not intended to be complete or definitive in identifying all hazards associated with your business, preventing workplace accidents, or complying with any safety related, or other, laws or regulations. You are encouraged to alter them to fit the specific hazards of your business and to have your legal counsel review all of your plans and company policies.