We apologize if you are experiencing difficulties with PHLY.com. If you have specific questions regarding hardware, browser, system settings and other requirements, please read our FAQs listed below.
If you prefer personalized service, please contact the Philadelphia Insurance Companies Customer Service Team at 877-438-7459 or via email at custserv@phlyins.com. Business hours are from 8:30 a.m. - 5 p.m. ET, Monday thru Friday.
For after hours support, please call 877-438-7459 and select option 1 to leave a message and have your call returned within one business day or select option 2, to have an analyst paged. If you need assistance with non PHLY.com related business, please visit our Contact Us Site.
How do I get started using PHLY.com?
Philadelphia Insurance Companies is proud to announce the ability for Agents and Insured to use individual logins for access to PHLY.com. To sign up you'll need to fill out the user sign up form. If the information you enter matches our records your account will be automatically activated with the Username and Password of your choice.
How do I reset my password?
PHLY.com allows self password maintenance. Just click the I forgot my password link on the Log In page and submit your User ID. An email with a new temporary password will be sent to the email account you signed up with. If you are no longer using that email account please contact our Customer Support Team at 877-438-7459 for assistance.
Where can I get detailed training documents for PHLY.com?
There are 2 versions of documents available, one is for Agents, and one is for Insureds.
How do I pay my bills online?
To pay your bills online you will need a User Id and Password to
access our website. If you don't have a User Id please create one by
visiting
https://www.PHLY.com/myphly/newuser.aspx.
If you have a User Id, please login and click on "Make a Payment"
link and enter the necessary information to pay your bills.
Philadelphia Insurance Companies accepts electronic checks
(a debit from your checking or savings account) as a method of
payment. Payments made before 3 PM ET will be posted to the
account that day. Payments after 3 PM will be posted the next day.
This service is offered free of charge.
Why don't all of my policies appear when I attempt inquiries?
Generally, when random policies do not appear in one of the inquiry systems it means that your User ID may not be tied to all the agency producer codes that are assigned to your agency. Please contact our Customer Support Team to identify if you have the appropriate producer codes tied to your ID.
I can't submit the Report a Claim form. What do I do now?
Check our troubleshooting guide, Report a Claim. You can also call the Philadelphia Insurance Companies Customer Service Team at 877-438-7459
Do you have any browser requirements?
PHLY.com was built with the base resolution of 1024x768. It may be necessary for you to adjust your screen resolution so all pages fit on a single screen. For the best viewing experience, we recommend using Microsoft Internet Explorer version 8.0 or Firefox 3.0.
Why can't I save the PDF Applications?
The PDF forms were created with new technology from Acrobat. Thus to be able to save any of the Philadelphia Insurance Companies applications you must have Acrobat Reader 7 or Higher. It can be downloaded free from Adobe. 
Get Acrobat Reader
How do I Enable Cookies?
To enable cookies, follow the instructions below for the browser version you are using:
Microsoft Internet Explorer versions 6.0, 7.0, and 8.0
- Select "Internet Options" from the Tools menu.
- Click on the "Privacy" tab.
- Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
- Click "OK".
Firefox 3.0
- Select "Options" from the Tools menu.
- Click on the "Privacy" tab.
- Under Cookies, please make sure to check the boxes labeled “Accept cookies from sites” and “Accept third-party cookies”.
- Click "OK".
How do I turn off my Pop-up Blocker?
To turn off your Pop-up Blocker, follow the instructions
below for the browser version you are using:
Microsoft Internet Explorer versions: 6.0, 7.0 and 8.0
- Select "Pop-up Blocker" from the Tools menu.
- Select “Turn Off Pop-up Blocker”
Firefox 3.0
- Select "Pop-up Blocker" from the Tools menu.
- Select “Turn Off Pop-up Blocker”
Is the information that I submit on the website secure?
Web forms on PHLY.com transmit data via a secure encrypted SSL connection between your web browser and our secure servers. We use a domain-specific SSL cryptographic certificate provided by PHLY’s certificate authority, Entrust. You can tell if a web data submission form is secure by looking for “https://” in the URL bar of your browser. Or your web browser may also display a “lock” image either in the URL bar or the bottom right corner of the browser. Both of these indicate that secure hypertext transfer protocol is being used for communications on that page and that your data is protected when you submit it in the form.
